Terms and conditions

Applicable safety regulations can be found on the product packaging.

Order
At liljeholmens.se, you can order our candles easily and conveniently. We offer secure payment options and safe deliveries. As soon as we have received your order, you will receive an order confirmation at the email address you provided when ordering. Once your parcel has arrived at your parcel delivery point, you will receive a notification of when and where you can collect your parcel.

You must be 18 years old to shop at liljeholmens.se. You can order both as a private and as a company. 

Most of our candles can be ordered individually/packaged.

Prices and fees
The prices listed on liljeholmens.se are current prices in Swedish kronor, including 25% VAT. The VAT is reported in the summary of all costs before you complete the purchase. Price adjustments of our products may occur without prior notice.

Shipping fee will be added.
The shipping cost for packages to customers outside Sweden varies by weight and country. The current shipping cost for packages outside Sweden is shown after address details are filled in and before payment is made.

We reserve the right for any typographical errors, including incorrectly priced items.

More information and full terms and conditions about Klarna's payment methods can be found at Klarna.se

Payment Private customers outside Sweden, within the EU
Liljeholmens cooperates with Payson for card payments. When paying by card, you will be linked to the payment page after you have confirmed your order. Enter the card number, the card's validity period, and the card's CVC code. The CVC code is the last three digits of the signature field on the back of the card.

Card payments use 3D Secure, a security standard developed by VISA and Mastercard for payments over the Internet.
The transfer is made using secure SSL encryption, which means that no unauthorized person can see your card details. The amount will be deducted directly from your account when you approve the transaction.

Payment Corporate customers
Liljeholmens uses Klarna Checkout, Card and direct payment, and Swish for corporate customers within Sweden. Klarna Checkout presents certain information to you as soon as you are identified. The information you need to provide to achieve identification may vary between different purchase occasions and customers. No credit information is ever taken directly in Klarna Checkout, but when necessary depending on the payment option you have chosen. Credit information taken by Klarna does not affect your creditworthiness and cannot be seen by others who request credit information about you, such as banks. After you have been identified, Klarna Checkout shows which options are available to you. Invoice is the default payment option, but you can of course also choose card payment.

Klarna's invoice is sent out via email in connection with the order being sent from us. The invoice has a due date of 30 days.

More information and full terms and conditions about Klarna's payment methods can be found at Klarna.se

Delivery
Liljeholmens Stearinfabriks AB cooperates with DHL in the delivery of your ordered goods. Your package will be sent to your nearest delivery point, and you will receive a notification when and where you can pick up your package. Your ordered goods will be sent to you within 2-5 working days. Notified packages must be collected within 7 days of the notification date.

We reserve the right to sell out of individual products.

Delivery is only within the Nordic countries (except Denmark) and EU countries. At the turn of the year 2020/21, the UK left the EU, and this means that we are no longer able to offer sales of goods at liljeholmens.se for delivery to the UK.

Any offers of free delivery above a certain order value only apply to private packages (not home and business packages) within Sweden unless otherwise stated.

Transport liabilityand damage
If the item(s) you have ordered are damaged or lost during transportation from Liljeholmens Stearinfabriks AB, Liljeholmens Stearinfabriks AB is responsible. If the goods are damaged or lost during a return to Liljeholmens Stearinfabriks AB, you, as the sender, are responsible. It is therefore important that you, in the event of a return, pack the shipment carefully and write the address clearly and stamp correctly. If you have packaged products in a substandard manner so that damage occurs during transport to Liljeholmens Stearinfabriks AB, you, as a customer, are responsible for the damage.

If, when you pick up the package from your agent, you discover that the shipment is damaged in transit, you must complain directly to the parcel agent. Please contact our customer service as soon as possible if you discover that the contents are damaged when unpacking.

Right of withdrawal and complaints
If you are not completely satisfied with the goods you ordered, you have the right to withdraw from your purchase and return the goods (with a business parcel) to us within 14 days from the day you received your shipment. Please contact our customer service by emailing ebutiken@liljeholmens.se.
Put a note in the package with information about the order number, name, and reason for return.

Return address:
Liljeholmens Stearinfabriks AB
Att: Ebutiken
Box 905
572 29 Oskarshamn

As soon as we receive your returned goods, we will process your return. Refund of the cost of the returned goods (not the shipping fee) will be made within 20 days after we have received the goods. You, as a customer, pay the return shipping cost.

As a customer, you have the right to complain about the product if it is defective.

When complaining about a defective product, you as a customer, are primarily entitled to have the defect remedied, or to receive a faultless product that corresponds to the one complained about.

Defects that have arisen due to damage caused by you are not considered original defects and cannot be complained about. Products must be returned in substantially unchanged condition. Please contact our customer service at ebutiken@liljeholmens.se if you have any questions about your complaint.

Offers
Offers and promotions on liljeholmens.se are valid while stocks last, unless other conditions are stated in connection with the offer.

Offers of free delivery above a certain order value only apply to private packages (not home packages and business packages) unless otherwise stated.

Security

• Do not leave candles unattended.
• Never leave children or animals alone with candles.
• Make sure that the candle is free and stable both on the base and in the candleholder.
• Think about where you place the candle, so that, for example, a curtain cannot be fluttered by wind or the elements, or the candle is placed above a flammable material such as a sofa, TV, or other electrical appliances.
• Don't place candles too close together - at least 7 cm should be left between two lit candles.
• Cut the wick to a height of about 1 cm before lighting it for the first time. This will prevent the candle from sooting and dripping.
• Never blow out the candle - extinguish it by covering it with a candle extinguisher.
• Remember not to move your tea light when it is burning. There is a risk that the growth support holding the wick in place in the center of the holder will move, and this can cause the candle to get too hot and the flame to get higher. In this case, extinguish the candle by covering it with a pot lid; for example, do not try to blow out the candle.
• If you have to move the candle, extinguish it first, wait until the stearin has solidified, and then move the candle.

Alternative dispute resolution for consumers living in the EU
Alternative dispute resolution means that if you, as a consumer, are dissatisfied with a product or service that you have purchased from a company, instead of going to court, you can go to an alternative dispute resolution board to resolve the dispute with the company.
To have a dispute reviewed, you can turn to the Allmänna Reklamationsnämnden, Box 174, 101 23 Stockholm, www.arn.se. Liljeholmens participates in the dispute resolution process and follows ARN's recommendations.

Company information about Liljeholmens can be found at the bottom of this page.

Liability
Liljeholmens Stearinfabriks AB is only liable for damages to you that are covered by Liljeholmens Stearinfabriks AB's business insurance, provided that the insurer, where applicable, approves that a payment is made. Apart from such cases, liability is limited to the maximum amounts that constitute the purchase price of the item or items in question. Liljeholmens Stearinfabriks AB is not liable for indirect damages (the above shall not be deemed to limit Liljeholmens Stearinfabriks AB's liability under the Product Liability Act).

Intellectual property
All material published on liljeholmens.se, logos, texts, and images, are protected by intellectual property law. This means that the material may not be used without the permission of Liljeholmens Stearinfabriks AB.

Force Majeure
In the event of force majeure, such as strikes, transport disruptions, import or export bans, staff illness, or other circumstances beyond the control of Liljeholmens Stearinfabriks AB, it may occur that Liljeholmens Stearinfabriks AB cannot fulfill its obligations under these general terms and conditions when force majeure prevails. If force majeure prevails for more than two months and Liljeholmens Stearinfabriks AB's obligations are postponed for more than two months as a result, you and/or Liljeholmens Stearinfabriks AB have the right to cancel the agreement without any sanctions.

Company details

Liljeholmens Stearinfabriks AB
Street address: Gröndalsgatan 31-33
Postal address: Box 905
572 29 Oskarshamn

Customer service: ebutiken@liljeholmens.se

Organisationsnummer: 556041-6348